Privacy
How we use the data needed to run customer accounts, confirm transfers, keep an accurate Store Balance ledger and deliver orders.
Short version: we use customer data to secure accounts, confirm bank transfers, maintain Store Balance records, fulfil orders and handle support. We do not sell personal data.
What we collect
- Account data — your name, email address, login and account-security records
- Funding data — deposit amount, uploaded payment screenshot, transfer reference, time and bank-provided sender or transaction details needed to match and investigate a payment. Payment screenshots are stored privately for verification, not published in the marketplace.
- Store Balance ledger — credits, order holds, completed debits, released holds, corrections and adjustments
- Order and fulfilment data — products, countries, quantities, supplier order references, delivery status and warranty history
- Technical data — IP address, device/browser information and security logs used to protect accounts and detect abuse
- Support data — messages, screenshots and other information you send when asking for help
We may request additional identity or source-of-funds information only where reasonably needed for fraud prevention, payment investigation or legal compliance.
Why we use it
We use this information to provide and secure your dashboard, reconcile confirmed incoming transfers, maintain an auditable balance ledger, submit and monitor supplier orders, deliver credentials, investigate failed orders, handle warranty claims, prevent fraud, keep accounting records and meet legal obligations.
Account credentials
Delivered credentials are sensitive order data. They are encrypted or otherwise access-controlled and made available through your authenticated dashboard. We retain them only for delivery, account access, dispute handling and the retention period communicated in the dashboard. Change the supplied password and recovery details as soon as the package instructions allow.
Tracking
We may run a Meta Pixel for advertising measurement on public pages. It is not intended to receive passwords, delivered credentials, Store Balance amounts or order contents. It does not load until a pixel ID is configured. Browser tracking protection or an ad blocker can prevent it.
Local storage
Your cart may be kept in your browser’s local storage. Clearing site data removes that local copy. Once you sign in or submit a funding or order request, the related records are stored on our backend so they can appear in your dashboard.
Who we share with
We share only what is reasonably needed with service providers that help us operate, including our bank or payment-infrastructure provider, hosting and security providers, email provider, and the fulfilment supplier used to place and monitor your selected order. Supplier requests can include product, country, quantity and our order reference; we do not send your dashboard password.
Authorised staff may use a private Telegram administration bot to review funding and order events. Payment screenshots requested for review are sent to the authorised administrator through Telegram. Access is restricted to approved administrator accounts and deposit decisions are recorded. Customer passwords and delivered credentials should not be placed in routine Telegram notifications.
Some providers may process data outside Nigeria. Where this occurs, we use appropriate contractual or legal safeguards. We may also disclose information where required by law or a valid request from a competent authority. We do not sell personal data or share it with data brokers.
How long we keep it
We retain account, ledger, funding and order records for as long as needed to provide the service, resolve disputes, prevent fraud and meet accounting or legal obligations. Support evidence and delivered credentials are kept only as long as needed for their stated purpose and protected according to their sensitivity. When data is no longer required, we delete or anonymise it.
Your rights
Write to support@acctvault.store to ask for access to or correction of your personal data, object to or restrict certain processing, request deletion where applicable, or raise a complaint. We may retain ledger and transaction records that law, fraud prevention or an unresolved dispute requires us to keep.
Marketing emails only go to people who joined the list, and every one carries a one-click unsubscribe.
Security and children
We use access controls, audit logs and appropriate technical safeguards, but no online service can promise absolute security. AcctVault is for adults aged 18 and over and is not directed to children.