Got questions?
We’ve got answers.
If yours isn’t here, contact support@acctvault.store and include any funding or order reference involved.
The basics.
How funding and orders move through your customer dashboard.
How fast will I receive my account?
Available fixed-price packages are submitted through the supplier API after Store Balance payment. Delivery status and credentials appear in your dashboard when fulfilment completes. Quote-only products are confirmed manually, and we do not promise an unsupported exact delivery time.
How do I pay?
Fund your NGN Store Balance by bank transfer using the reference in your dashboard, then use that balance for orders. We credit only the actual confirmed incoming transaction — not a receipt or screenshot.
Do I need an account to buy?
Yes. Your account protects your Store Balance and keeps funding records, orders, statuses and delivered credentials in one dashboard.
Can I buy in bulk?
Yes — several listings are sold as packs of five or ten, and we quote custom volumes on request. Message support with the platform, spec and quantity you need.
What the warranty
actually covers.
Short version: the log is guaranteed to open. Cover runs up to your first successful login and closes there.
What are aged accounts?
“Aged” and “slightly aged” are supplier package categories for profiles with some existing account history. We show the category supplied for that listing instead of inventing an exact registration year.
Can I choose the region or country?
Yes. Open a platform, choose the country card first, then select the product type available for that country. If only one product exists for that country, the card opens its specifications directly.
What happens if the log doesn’t work?
Open the order in your dashboard and report it within 24 hours, before your first successful login or any credential change. Covered failed logins and material listing mismatches are resolved under the warranty.
Do you give refunds?
A supplier order that fails before delivery releases its full hold back to Store Balance. Delivered credentials are handled under the warranty. Store Balance is normally non-withdrawable; approved corrections and legally required returns are explained on the refunds page.
Where does cover stop?
Cover ends at the earlier of your first successful login, your first change to supplied credentials or recovery settings, or 24 hours after dashboard delivery. Later restrictions, suspensions and bans are not covered.
Follow the selected country and the package-specific login notes delivered with your order. A sudden location or device change may trigger platform security checks.
The part worth
reading first.
Straight answers on where this sits with the platforms.
Is buying social media accounts allowed by the platforms?
No. Facebook, Instagram, TikTok, X, Reddit and effectively every major platform prohibit buying, selling or transferring accounts in their terms of service. If a platform identifies a transfer, the account can be restricted or suspended, and there is no appeal that works on that basis. That risk is real and it sits with the buyer — our replacement policy covers the account working on delivery, not what a platform decides afterwards. Go in with that clearly in mind.
What can I use these accounts for?
Advertising, marketing and business operations. What you may not do is use them for fraud, impersonation, scams or anything illegal in your jurisdiction — we refuse service and cooperate with law enforcement where we see it.
What data do you keep?
Account and security data, confirmed bank-transfer details, the Store Balance ledger, orders, supplier references, delivered credentials and support records. We use these to operate and secure the service and do not sell personal data. See the privacy policy.
Do you use tracking?
A Meta Pixel may run on public pages for ad measurement when configured. It is not intended to receive passwords, credentials, balance amounts or order contents.